1. Our approach to privacy
We appreciate your interest in our website (our "site"). Privacy protection is very important to us and we are committed to protecting you and respecting your privacy. This privacy notice sets out information about how we collect, store, process, transfer, share and use data that identifies or is associated with you (hereinafter "personal information"). It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “Accessing and Correcting your personal information” section.
For the purposes of the applicable data protection legislation (including the General Data Protection Regulation), Mitour Limited is the data controller of personal information we hold about you.
2. Personal information we collect about you
We collect personal information about you when you voluntarily submit information directly to us or our site. This can include information you provide to us when you complete an enquiry form, book a tour / holiday with us, correspond with us, subscribe to our mailing lists, newsletters or other forms of marketing communications.
The list below sets out the categories of personal information we collect about you and how we use that information.
Contact details: We collect contact information such as your name, your email address, your telephone number and physical addresses associated with your bookings.
Booking Information: When you book a tour or are a member of a group booking made through our website we may need to collect additional information required to process your booking including passport numbers, information about any disability you have, dietary requirements and/or religious beliefs.
Comments and opinions: When you contact us directly, e.g. by email, phone, post or by completing an online form we will record your comments and opinions. We will also record comments and opinions you express when responding to surveys, entering competitions or taking part in promotions we run.
Payment and transaction information: We keep records of the tours you purchase from us and the payment method you use for the transaction. We will use payment and transaction information to process payment for any tour you purchase from us. Although we keep records of any transactions you make through the site, we do not store any financial details such as your credit card numbers as we use a third-party payment provider to process any payments you make.
Information about how you use and connect to our site: We collect information about how you use our site such as the pages you view on our site, the time you access our site and how long you use it for, the website from where you came to our site or go to after leaving our site and any selections and choices you make when using our site.
We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to our site. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to our site through the device, your Internet service provider or mobile network and your IP address.
Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device's IP address may help us determine an approximate location. We will not collect or track your exact location.
All personal information: We will use all the personal information we collect to monitor and improve our site and our procedures and processes. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on our site.
At various places on our site you may be requested to enter certain personal information. Personal information that must be provided to avail of the booking services offered will be indicated at the time of collection. Other personal information that you are not required to provide to receive our services may be voluntarily given and you are free to decide not to give such personal information.
3. How we use your personal information, and what our legal basis is for this use
We process your personal information for the following purposes:
To fulfil a tour contract or to take steps linked to a contract. This is relevant where you book a tour with us, enter our competitions or take part in promotions we run. This includes:
a) Verifying your identity
b) Processing your payments and bookings and passing the information on to the relevant third parties (such as airlines, hotels, tour operators and appropriate public authorities) as necessary to complete your travel arrangements.
c) Communicating with you about the services we provide and about queries, issues or concerns you or other users have
d) Providing customer services and support
e) Using personal information about you that is contained in private messages sent to us by other users to fulfil and deliver booking receipts and to respond to any query, issue or concern they raise.
As required to conduct our business and pursue our legitimate interests. In particular, we will:
a) Send you electronic marketing communications in accordance with your marketing preferences.
b) Use your comments and opinions to address your queries, issues and concerns and improve our service.
c) Use your transaction information and history to determine travel offers that may be of interest to you and send you marketing in accordance with your marketing preferences
d) Use your preference settings for the purpose of providing notifications, sending marketing communications and displaying our site in accordance with your choices
4. Information we share with third parties
We may share your personal information with the following parties:
(a) Accommodation and transport providers: we will share personal information required by any accommodation / transport provider to facilitate your booking with us, as part of your tour package.
(b) Service providers and advisors: third parties who provide a service to us. For example, third party service providers that process payments from you on our behalf, provide professional services such as legal and accountancy services. These third parties will only be allowed to use your personal information in accordance with our instructions and will be required to keep your information secure.
(c) Purchasers of our business: personal information may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of any such sale.
(d) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or to whom we need to disclose your personal information to protect our rights, property or safety or to protect the rights, property or safety of others. For example, we may provide information to the United States Customs and Border Protection agencies if you are travelling to the USA. We may also disclose personal information to third parties to help detect and investigate illegal activities and breaches of any agreement we have with you.
5. Marketing and Advertising
Our service is about providing you with information on our events and tours. When you sign up to our service, you recognise that we will contact you regularly with information about the tours and events we market. Most marketing messages we send will be by email but occasionally we may also contact you by post or phone. If you do not want to receive, or wish to reduce, marketing messages from us, you will be able to tell us by changing your marketing preferences via any of the correspondence you’ve received from us.
You can also change you marketing preferences at any time by following the instructions outlined below.
Email – update your marketing preferences by clicking on the unsubscribe link at the bottom of our marketing emails, the update is automatic and instant
Phone – call us free on 0800 773 4820 and notify one of our advisors, they will then update your preferences manually
6. Storing and transferring your personal information
Cookies: cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
Security: we implement the following appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage:
● All servers are housed in a secure UK based data-centre.
● All backups are stored on fully encrypted S3 storage.
● All servers are updated weekly with available package updates.
● The SSL certificates and server implementation protecting your data are routinely tested for new vulnerabilities.
● The servers run a CSF firewall as well as anti-Malware software at all times.
● The database is not publicly accessible and is specifically blocked from external access.
7. How Long we keep your personal Information
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop. We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future. This record will be kept for as long as we retain your personal data in accordance with this section.
Where we process personal data in connection with performing a contract or for a competition, we keep the data for 6 years from your last interaction with us. This includes any correspondence that you have had with our customer services team, so that we may resolve any complaints or claims that are made.
8. Accessing and correcting your personal information
You have the following rights in relation to your personal information:
(i) the right to be informed about how your personal information is being used;
(ii) the right to access and receive a copy of the personal information we hold about you;
(iii) the right to request the correction of inaccurate personal data we hold about you;
(iv) request for your data to be shared (ported) to another controller; and
(v) to request the blocking, restriction or deletion of your personal information.
In addition, you have the right to object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below.
If there is personal information which you think we hold, please contact us using the contact details set out in the “Contacting us” section below. Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work, or were you believe a breach may have occurred.
9. Links to third party sites
Our site may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
10. Changes to this Notice
We may update this privacy notice from time to time and so you should review this notice periodically. When we change this privacy notice in a material way, we will update the "last modified" date at the bottom of this privacy notice. Changes to this privacy notice are effective when they are posted on this page.
11. Notice to you
If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy notice.
12. Contacting us
If you want to get in touch to ask any questions about this notice, your privacy and your legal rights, please contact us at: Mitour Limited, Acorn House, Lion Way, Swansea Enterprise Park, Swansea, SA7 9FZ, and at [email protected]
This Privacy Notice was last modified on 23 May 2018.