Financial Protection

When you travel with miTour you can book with confidence in knowing that you have financial security.

All tours and trips advertised in our brochures and on our website are operated by miTour Ltd (registered company no. 08972483) with its registered office situated at Suite 4 - Acorn House Phoenix Business Park, Lion Way, Swansea Enterprise Park, Swansea, SA7 9FZ.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our Air Travel Organiser’s Licence number 11164, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected air package or flight from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Members of ABTA

miTour is a Member of ABTA. When you book with an ABTA Member you can expect high service standards, fair terms of trading and accurate information. ABTA’s strict joining criteria for Members, code of conduct, customer helpline and complaints resolution scheme are all there to give you confidence and peace of mind when booking your travel arrangements. For more information contact ABTA, 30 Park Street, London SE1 9EQ, tel 020 3117 0500 www.abta.com

Our ABTA membership number is Y6262

Financial Failure Insurance

We've got you covered for tours and festivals without flights too.

ARRANGED BY: Towergate Chapman Stevens of Towergate House, 22 Wintersells Road, Byfleet, Surrey KT14 7LF.

UNDERWRITTEN BY: International Insurance Company of Hannover SE (Inter Hannover) c/o Travel & General Insurance Services Limited (t&g) whose company registration number is 02527363 and whose registered office is 117 Houndsditch, London, EC3A 7BT

t&g is authorised and regulated by the Financial Conduct Authority (number 304788) and Inter Hannover is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht, and authorised and subject to limited regulation by the Financial Conduct Authority (number 202640).

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